FAQ's

ANSWERS TO SOME COMMON QUESTIONS

Please get in touch if there’s something we have missed!

Do we take shorter booking?

Bookings are usually weekly Friday to Friday during the busier months, although we do take shorter bookings for a minimum of 3 nights during quieter periods.

Any questions on availability please contact us.

Do we accept dogs?

No, there is a no pets policy at The Loft.

Is The Loft suitable for children?

Children over the age of four are welcome – unfortunately the cottage is not suitable for babies and toddlers (it is not possible to install stair gates or accommodate cots and buggies).

When is the balance due for my holiday?

A deposit of one-third of the total cost is required to confirm your booking with the balance due two months before your holiday commencement date.

Where can I buy my groceries?

The nearest larger supermarket is Tesco in Carbis Bay. However, there are two small Co-op supermarkets in St Ives town centre along with The Allotment Deli on Fore Street.

What time is check-in/check-out?

Check-in is from 3pm on arrival day and check-out up to 10am on departure day.

What happens if I need to cancel?

If you need to cancel we would endeavour to re-let the property and, if successful, will make a full refund for any payments already made. If the property was not re-let then all of the rental amount would still be due.
We strongly recommend taking out a cancellation insurance policy to cover such loses.

How do I make a booking?

Book online from the ‘Availability & Booking’ page via our So St Ives website at www.sostives.co.uk

Alternatively you can complete the enquiry form on this website or send a booking enquiry by email. If you prefer you can book and pay over the phone.
We require a deposit of one-third of the total to confirm the booking with the remaining balance payable two months before your booking commences.

Are there any other charges?

There is an additional booking fee of £20 per booking.

There are no extra charges for wi-fi, cleaning, heating, gas, electricity, water or anything else.

Does the cottage have WiFi?

Yes, WiFi is provided free of charge.

Where is the cottage?

The Loft is situated in Hicks Court, a quiet courtyard just metres from Porthmeor Beach in the old fishing quarter of Downalong in St Ives.

Is smoking permitted?

No, the property is strictly non-smoking, although we do have a small outside terrace on which smoking is permitted.

Is bed linen included?

Yes, and also towels and t-towels (you will need to bring your own beach towels).

What else is included?

We provide welcome provisions such as toilet roll, kitchen roll, pint of milk, biscuits, tea, coffee and sugar.